PRIVACY POLICY

Privacy Policy

Last updated: 9 July 2026

1. Overview

LJ Digital (ABN 62 494 615 258) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, engage our services, or otherwise interact with us.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect information you provide directly to us, as well as information generated automatically when you interact with our website and services. This includes:

  • Website visits — When you visit ljdigital.io or any of our subdomains, we may collect technical information such as your IP address, browser type, device information, referring URL, pages viewed, and the date and time of your visit.
  • Contact forms and newsletter sign-ups — When you submit a form on our website (for example, subscribing to our newsletter), we collect the information you provide, such as your name and email address.
  • Booking data — When you book a discovery call or meeting through our Cal.com integration, we collect scheduling information including your name, email address, meeting time, and any details you choose to share in the booking form.
  • Chat conversations — When you interact with our chat widget (powered by Chatwoot), we collect the messages you send, along with any contact details you provide during the conversation.
  • Business communications — When you email us, call us, or otherwise communicate with our team, we collect the content of those communications and any information you share.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide the services you've requested.
  • To schedule and manage discovery calls, consultations, and meetings.
  • To send you our newsletter and other marketing communications you've opted in to receive.
  • To improve our website, services, and customer experience.
  • To maintain business records and comply with our legal obligations.
  • To protect the security and integrity of our website and services.

We will only use your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect.

4. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Storing data on secure servers with encryption in transit (HTTPS/TLS) and at rest where appropriate.
  • Restricting access to personal information to team members who need it to perform their role.
  • Using reputable third-party providers with their own strong security practices.
  • Regularly reviewing our security practices and systems.

While we take security seriously, no method of transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Third Party Services

We use trusted third-party services to help us deliver our services. When you interact with these tools, your information may be processed by them under their own privacy policies:

  • Cal.com — Used for scheduling discovery calls and meetings. Booking data is processed by Cal.com. See the Cal.com Privacy Policy.
  • Chatwoot — Powers our website chat widget. Messages and contact details shared in chat are stored via Chatwoot. See the Chatwoot Privacy Policy.
  • Listmonk — Manages our newsletter list and email sending. Email addresses and subscription preferences are stored in Listmonk, which we self-host under our control.

We do not sell your personal information to any third party.

6. Cookies

Our website may use small text files called cookies to help us understand how visitors use the site and to provide certain features (such as remembering your preferences).

Cookies we use may include:

  • Essential cookies — Required for the website to function properly.
  • Analytics cookies — Help us understand how the website is used so we can improve it.
  • Third-party cookies — Set by services like Cal.com and Chatwoot when you interact with those features.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Correct any personal information that is inaccurate, out of date, or incomplete.
  • Request deletion of your personal information, subject to any legal obligations we have to retain it.
  • Withdraw consent for marketing communications at any time (for example, by clicking "unsubscribe" in any email we send).
  • Make a complaint if you believe we've handled your personal information in a way that breaches the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact Us

If you have any questions about this Privacy Policy, or if you'd like to access, correct, or delete your personal information, please get in touch:

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.